I bought a Packard Bell laptop and it was sold as having Windows 10 on it. I have never been able to activate Windows 10. I am told I need a product key. On phoning Packard Bell today and speaking to a yawning young man, I was told that the Windows package was only for a month's trial and that I must now choose and pay for a new package. This was not explained to me when I bought the item and it does not reflect this in/on the box the laptop came in. Rip off!!!!

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South Africa